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Frequently Asked Questions
1. What are your product advantages?
Our products feature factory wholesale pricing and high quality that meets international standards. We provide high-level service, accept OEM/ODM, and support trade assurance orders for worry-free shopping.
2. How can I request a sample order?
Sample orders are welcome. Once you select a product, contact us to arrange the order. While sample unit prices may be slightly higher than formal orders, we provide discounts on subsequent bulk purchases.
3. How do you handle product customization?
OEM customization is supported for formal orders. We can print your logo when quantity reaches 2x MOQ, customize sizes at 3x MOQ, and design unique packaging at 4x MOQ.
4. How do you ensure product quality?
We have a dedicated quality inspection team that performs random raw material checks and 100% inspection of finished products before they leave the factory to ensure zero defects.
5. What is your on-time delivery guarantee?
We utilize efficient transportation routes including air, sea, and railway. Our on-time delivery rate is maintained above 98% due to our strategic proximity to major shipping ports.
6. What about after-sales service and data privacy?
We build special files for long-term partners to record every demand and order management. Your data and inventory information are strictly protected and accessible only to you and your dedicated specialist.